SOUTHINGTON, Conn.--Sept. 11, 2006--RESOLUTE TAP Services, a leading provider of services to the kiosk and self-service technology industry, announced today it has signed contracts with InComm, Mediaport Entertainment, Inc. and Familymeds to provide service, support technology, routine maintenance and installation of self-service kiosks.
"Winning three major new contracts signals a strong demand for RESOLUTE TAP Services expertise and the growth of this market," said Thomas Pappalardo, President of the RESOLUTE TAP Services division of RESOLUTE Partners. "It also demonstrates the expansion of RESOLUTE's commercial client portfolio and continued growth of our self-service and kiosk business."
RESOLUTE TAP Services will provide site surveys, installations, custodial, money-collection, and remedial services for Mediaport Entertainment, a leader in developing and patenting download solutions. Mediaport Entertainment was the nation's first company to deploy unmanned point-of-sale kiosks called MediaATM(TM). Mediaport Entertainment provides entertainment content to consumers at retail, military base, university and travel center locations. RESOLUTE TAP Services also will provide greeters to promote Mediaport Entertainment kiosks and support grand opening events by distributing literature and showing users how to use the system. Mediaport MediaATMs(TM) are at nearly 40 universities, 15 military bases and two Fortune 500 retailers.
For InComm, RESOLUTE TAP Services will provide site survey, project management, installation support, custodial, money collection, remedial, helpdesk, remote monitoring, premise wiring and parts depot services. An innovator in prepaid products and payments technology since 1992, InComm products include a suite of retail prepaid services, subscriber services and payment solutions including wireless and music downloads, ring tones and games, financial services, third-party gift card programs as well as broadband and digital television services. InComm's distribution network encompasses more than 145,000 retail locations in the domestic United States, Canada, and the United Kingdom.
Familymeds, Inc. will utilize site survey, installation, logistics, shipping and remedial services from RESOLUTE TAP Services. Familymeds is a wholly owned subsidiary of DrugMax, Inc., based in Connecticut and owns and operates more than 80 professional pharmacies in 13 states.
RESOLUTE TAP Services has a network of 6,500 certified technicians and services more than 70,000 kiosks and hardware devices across the U.S., in Europe and Central America. Through its Network Operations Center, the company uses advanced web-based tools to remotely monitor customer networks providing support through a broad range of help-desk services. Kiosk customers include Barnes & Noble, IKEA, Lockheed Martin and Catalina Marketing, which provides customer data and behavior-based loyalty applications.
According to company research, kiosks are used by more and more consumers every day to process photos, rent DVDs, place restaurant orders and pay for products in home centers and supermarkets. The Summit Research Associates' 2005 report on the kiosk industry estimates the number of kiosks in North American retail locations will grow to nearly 1 million by 2008.
About RESOLUTE Partners, LLC
Southington, Conn.-based RESOLUTE Partners is a leading provider of Internet and communication access services, software solutions and network monitoring products including CZee CyberZones, LAN/WAN gaming centers, kiosks, Wi-Fi HotSpots, business centers and managed-desktop programs for U.S. military bases worldwide and commercial markets. Customers include AAFES (Army Air Force Exchange Service), the U.S. Army, Air Force, Navy, and Marines and ITT. The RESOLUTE TAP Services division provides installation, project management, help-desk and maintenance services for kiosks, communications and Wi-Fi solutions through its network of more than 6,500 certified technicians. RESOLUTE TAP Services maintains more than 70,000 kiosks and hardware devices across the U.S., in Europe and Central America. Customers include Barnes & Noble, Catalina Marketing, Familymeds, IKEA, InComm, Lockheed Martin and Mediaport Entertainment. For more information please call (860) 628.6800 or visit www.resolutepartners.com.
