New Division Helps Financial Institutions Achieve Maximum Return on Technology Investment
LINDEN, N.J.--Integrated Media Management (IMM), which specializes in output management and document automation technology, has announced the launch of its Professional Services Division. The Professional Services Division is designed to provide the identification and exchange of ideas between a financial institution’s management and IMM of best practices, analytical techniques, change management and technology implementations delivering a “blueprint for success”.
“Our goal is to make a financial institution the most efficient, effective and competitive in its marketplace”, said Toby Myers, director of professional services for IMM. “We accomplish this through strategy development by working closely with the financial institution’s team, utilizing existing tools and maximizing their investment in the IMM suite of products.”
The Professional Services team uses a three-fold process to affect their plan. During the initial planning stage management and key staff are interviewed, existing processes and policies are analyzed, and a “blueprint for success” is generated. Then, goals are defined, practical application strategies are developed, plans to implement new technologies are created, and complex software issues are clarified. Finally, there is a period of education when skills are transferred to internal staff, the technology is rolled out and deployed and new products are branded and marketed to the financial institution’s customers.
Orange County’s Credit Union, Santa Ana, Calif., which uses various elements of IMM’s TotaleWorks suite of products, has already been through the process. “They met with the different business units within the credit union and looked at the processes in each unit that touches the forms,” said Laura Thompson, Vice President, Technology for Orange County’s CU. “IMM’s team assessed the document process from beginning to end and put together a project plan and implementation. They also looked at ways we could save costs.”
TotaleWorks, which consists of TotaleAtlas, TotaleReceipts and TotaleChecks, electronically streamlines what has historically been a paper-based process. Financial institutions are able to leverage their existing technology and reduce operation costs through improved workflow, document presentment, embedded electronic signature capture and secure document delivery.
“We wanted to do this type of workflow assessment for a while, but it just kept getting pushed aside,“ said Thompson. “We needed somebody to come in and help us get moving on it.”
“We understand the many challenges financial institutions face in today’s competitive marketplace including turnover, promotions from within, increased workload and new technology,” said Chuck Klein CEO of Integrated Media Management. “It is our goal to help financial institutions run efficiently and remain lean while providing their members with the best services and tools in a cost-effective model.”
About Integrated Media Management
Integrated Media Management specializes in document output management and automation technology and is based in Linden, NJ. IMM’s products are in place at more than 600 community financial institutions nationwide and they are currently partnered and interfaced with nine host processors and all the major compliance vendors. Contact Integrated Media Management at www.immonline.com.
