Signature verification system clears 800 signatures per day
RANCOCAS, N.J.--Ten years ago, when San Antonio, Texas-based Frost Bank was looking for new technology to upgrade its record keeping and signature verification system, they turned to New Jersey-based SQN Banking Systems, a leading provider of fraud detection and process improvement products for the financial industry, and they have hardly talked to them since -- because there hasn’t been a need to.
“I can’t remember the last time we talked to SQN about a problem,” said Gloria Navarro, senior vice president, Deposit Services for Frost Bank. “We had so many problems with our old record systems. Not only would the system lose information that we had to rescan; it would take our vendor two or three days to get someone to the bank to fix it.”
The conversion to SQN technology went smoothly according to Navarro. “SQN personnel were on site for backup," she said. Frost Bank is using SQN’s SENTRY: SignatureTM to display signature and photo ID images for verification at the teller station. The bank has more than 100 branches throughout Texas, $11.6 billion in assets and more than 300,000 accounts.
Frost Bank processes almost 800 signature cards a day. “SENTRY: Signature pops up automatically at the teller station, and we don’t have to ask for ID from our customers,” said Navarro. “It’s very efficient, even though our volume has increased tremendously since we first got the system.”
“We like hearing from our customers, but the fact that the people at Frost Bank have not had a need to contact us regarding a problem for over a decade is a real testament to the reliability and functionality of our technology,” said Joe Uhland, Jr. president of SQN Banking Systems. “When a bank is trying to combat increasing incidents of fraud, a speedy, dependable, accurate system of signature verification is essential.”
“SQN really does back their product,” said Navarro. “If we ever have a question, they are there to assist us. They are always extremely cooperative.”
About SQN Banking Systems
For more than 20 years, SQN Banking Systems has provided integrated fraud detection and process improvement products for the financial industry, meeting the needs of financial institutions of all sizes. The SENTRY suite of products includes software to streamline exception item processing, check and deposit fraud detection, image-survivable security features, signature comparison and display, and safe deposit automation. More than 500 SQN customers have improved their earnings and reduced check fraud losses by as much as 84 percent with SENTRY. For more information, visit SQN’s Web site at www.sqnbankingsystems.com.
