Financial Institutions Provide Dynamic, Personalized Customer Self-Service with Intervoice Banking 3.0
BAI Retail Delivery and Conference Expo
LAS VEGAS--Intervoice, Inc. (NASDAQ: INTV), a world leader in converged voice and information solutions, today announced the general availability of its next-generation, voice banking application with both speech and touchtone options. Intervoice Banking responds particularly well to renewed financial services industry interest in the power of speech to improve customer service and reduce costs by transcending the limits of hierarchical touchtone-only menus.
Built on more than two decades of financial industry leadership, Intervoice Banking is designed to meet the most stringent requirements of the largest institutions, with pricing and packaging options that also meet the needs of small and mid-size institutions. Intervoice Banking customers enjoy the lifecycle management and feature enhancement of a packaged application without sacrificing the custom features they require to reflect their brand and enhance customer service.
The growing need for competitive differentiation in the financial industry has created a renewed focus on fine tuning customer care that is causing financial institutions to re-evaluate their self-service options. Support for traditional environments as well as the latest technology and feature enhancements, along with speech, touchtone and blended system options enables Intervoice Banking customers to enhance and evolve their systems at the pace that’s right for them – and their customers.
“Financial institutions, more than any other industry, are under severe competitive pressure to cost effectively boost customer service. This is further complicated by evolving regulatory requirements that can only be met with technology flexible enough to adapt to these changes,” said Marie Jackson, senior vice president of global marketing, Intervoice. “With this new enhanced application, Intervoice is able to offer banks and their customers not only the richest voice self-service experience in the industry, but also the technology solution they need to respond to change while still providing service and convenience anytime, anywhere, and at minimal cost.”
Out of the box, Intervoice Banking 3.0 offers a speech-enabled application that delivers a personalized voice self-service experience. In addition to offering over 200 natural language speech recognition options for customers to access account information and perform transactions, Intervoice Banking 3.0 includes these new features:
- Debit Card/CC Activation/Deactivation
- Multi-factor authentication
- Loans – Escrow Balance
- Rate Information – Recordable
- English and Spanish Language Touchtone
- Speech version English with additional language readiness
- Routing Application
- Member to Member Transfer
- Check Withdrawal
Also critical to fast adoption of any new application is the ability to integrate into existing financial institution environments, and Intervoice Banking 3.0 has added new backend interfaces to ease this integration.
“Providing excellent customer service is critical to maintaining loyalty and keeping ahead of the competition. It’s also important to choose technology and technology partners that can do this and still lower costs,” said Krithi Rao, program leader, enterprise communications, Frost & Sullivan. “Intervoice continues to impress us with their knowledge and experience in the financial sector. This, coupled with an offering that helps banks respond to customer service and regulatory pressures more effectively now and in the future, should put them on the short list for institutions of every size.”
Key to a successful implementation of the new banking application is Intervoice’s industry-leading Global Consulting Services. Customers are no longer content to take a "one-size-fits-all" solution. More sophisticated than ever, they demand control and a better user experience. Intervoice understands that customers expect ease-of-use, speed, security, convenience and personal attention from their handset, PDA, telephony or Web experience. Global Consulting Services is also the catalyst of Banking 3.0’s automation capability that allows the solution to be customized and allows financial institutions to take advantage of ongoing product releases as they become available.
Pricing and Availability
Intervoice Banking 3.0 is available immediately through Intervoice. To learn more about Intervoice Global Consulting Services, visit http://www.intervoice.com/index.php/clsrv_methodology.html
About Intervoice
Intervoice, Inc. (NASDAQ: INTV) provides leading enterprises and network operators with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Intervoice Media Exchange, the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems have been proven in more than 23,000 implementations worldwide. With the acquisition of Nuasis, Intervoice can now bring new IP-based contact center applications to the agent desktop, including web-chat and email response applications, along with its market leading speech-enabled IVR and voice portal self-service solutions. In addition to traditional premise-based deployments, the Nuasis offering supports remote based agents and hosted solutions. Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com.
